Last updated: January 2025
Important Notice About Your Consumer Rights
Nothing in these terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL) that cannot be excluded, restricted, or modified by agreement. Our services come with guarantees that cannot be excluded under the ACL. For more information about your rights, please see our .
These Terms and Conditions ("Terms") govern your use of the Novara Grading platform and services ("Services") operated by Novara Pty Ltd ABN [XX XXX XXX XXX] ("Novara", "we", "us", or "our"), based in Australia.
By using our Services, you agree to these Terms. If you do not agree, please do not use our Services. We recommend you read these Terms carefully and keep a copy for your records.
Novara provides professional grading and certification services for pre-owned technology and trading cards. Our Services include:
Under the Australian Consumer Law, our Services come with guarantees that cannot be excluded. These include guarantees that our Services will be:
If our Services fail to meet these guarantees, you may be entitled to a remedy. For full details, please see our .
4.1 Assessment: Our grading combines algorithmic evaluation with expert human review. While we strive for accuracy and consistency, grading inherently involves professional judgment. Our grades reflect our assessment of an item's condition at the time of grading.
4.2 Certificates: Each graded item receives a certificate with a unique verification code and cryptographic signature. Certificates verify the item's condition at the time of assessment only and do not constitute a warranty on the item itself.
4.3 Grade Review: If you believe your item was incorrectly graded, you may request a review within 30 days of receiving your certificate. See our Refund Policy for details.
When using our Services, you agree to:
6.1 Account Creation: You may need to create an account to use certain Services. You must provide accurate, complete information and keep it updated.
6.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access.
7.1 Fees: Our grading fees are published on our website and may vary by item category and service level. All prices are in Australian Dollars (AUD) and include GST where applicable.
7.2 Quotes: We will provide a quote before beginning work. If during inspection we discover issues that would affect pricing, we will contact you for approval before proceeding.
7.3 Payment: Payment is due upon completion of grading, before items are returned. We accept major credit cards and bank transfers.
8.1 Shipping to Us: You are responsible for shipping items to us and bear the risk of loss or damage in transit. We recommend using tracked, insured shipping.
8.2 Return Shipping: Return shipping within Australia is included in the grading fee. International returns are charged at cost. We use tracked shipping with signature on delivery.
8.3 Items in Our Care: We handle all items with professional care and maintain insurance coverage. If damage occurs while in our possession, we will work with you to find a fair resolution.
9.1 Consumer Law Rights: Nothing in these Terms limits any rights you have under the Australian Consumer Law that cannot be excluded or limited by contract.
9.2 Other Limitations: To the extent permitted by law, our liability for any claim arising from or related to our Services is limited to:
9.3 Exclusions: To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
All content on our website, including text, graphics, logos, and software, is owned by Novara or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
We collect and handle your personal information in accordance with our , which forms part of these Terms.
12.1 Contact Us First: If you have a complaint, please contact us at [email protected]. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.
12.2 External Resolution: If you are not satisfied with our resolution, you may contact the Australian Competition and Consumer Commission (ACCC) or your state/territory consumer protection agency.
We may update these Terms from time to time. Material changes will be notified via email or on our website. Continued use of our Services after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Australia. This does not limit any rights you may have under consumer protection laws in your jurisdiction.
If you have questions about these Terms, please contact us: