Find answers to common questions about our grading service, pricing, consumer rights, and more
Your Consumer Rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and obtain a refund. You are also entitled to choose a refund or replacement for major failures with goods.
Novara is a professional grading service for pre-owned technology and trading cards based in Australia. We assess the condition and functionality of items using a combination of algorithmic evaluation and expert human review. Each graded item receives a cryptographically signed certificate that can be independently verified online. Our service aims to provide transparency and build trust in the secondary market for electronics.
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